Job offers

Iride SA is looking for a candidate for a First-Level I.T. Support position.

The role is operational and involves direct interaction with users and production systems.

A solid technical foundation is required, together with the ability to independently manage standard cases while maintaining order and traceability of all performed activities.

The position is part of an I.T. services environment for business clients, involving support for workstations and the day-to-day issues related to the use of computer systems.

Responsibilities

• Ticket management through dedicated systems, telephone, and email

• Diagnosis and resolution of issues in Windows and Mac OS environments

• Support for basic configurations (accounts, access rights, printers, local network)

• Escalation to higher support levels when necessary, providing structured and complete information

• Documentation of performed interventions

Requirements

• Previous experience, even at entry level, in I.T. support or relevant technical training

• Good knowledge of Windows, Mac OS, and troubleshooting procedures

• Solid understanding of networking fundamentals (IP addressing, connectivity, common issues)

• Ability to manage tickets in an organized and traceable manner

• Clear communication skills with non-technical users

• Working proficiency in German and English

• Valid Category B driving license

Application

Applicants are required to submit their CV to the following email address:

The CV must include a clear and verifiable description of the technical activities carried out, specifying the type of support provided, the environments managed, and the tools used.

Profiles containing only generic descriptions will be given secondary consideration.

Preference will be given to candidates who can describe their experience in a concrete and verifiable manner, avoiding vague or generic statements.